Training

With the arrival of 5G this year, mobility will play a significant role in shaping the customer experience as it will improve in-store employee training, which can help draw consumers back to shop at physical stores. Article Author:  Phillipe Riveron, Founder and CEO of Learning Tribes, (Sitel Group) Prior to the COVID-19 pandemic, e-commerce sales […]

Communication and collaboration tools, engaging activities, and hybrid working opportunities are key. Article Author:  Joey Owens-Barham, Director, Talent & Culture, FormAssembly COVID-19 has shifted the way we work, with many employees transitioning to working from home. This presents a new set of challenges for employers, as they need to keep employees engaged with a sense

A three-step process to create a culture of lifelong learning that not only upskills your workforce, but also delivers a great ROI. Article Author:  Ashish Rangenekar, CEO, BenchPrep Lifelong learning used to be on the “nice-to-have” list of employee benefits. Today, Millennials rank Learning & Development (L&D) as more important than paid vacation, or even

New research from Accenture and Girls Who Code reveals that the percentage of tech workers who were women in 1984 (35 percent) was actually higher than it is today (32 percent). Article Author:  Gloria Samuels, Senior Managing Director and Global Workday Lead, Accenture The tech industry long has realized that it has an issue with

Taking place at HD Supply’s Leadership Development Center (LDC) in Atlanta (prior to COVID-19), the NAO program is an in-person, eight-hour experience on an associate’s first day. Article Author:  Edited by Lorri Freifeld Aiming to build championship teams, HD Supply Facilities Maintenance—one of the largest maintenance, repair, and operations (MRO) distributors in North America—designed its

Adapted from “Lead with Speed” by Alan Willett (Career Press, an imprint of Red Wheel/Weiser, May 2020). Article Author:  Alan Willett We must never underestimate the impact of good leadership on the speed of a project. In fact, we must not underestimate the extraordinary difference between good leadership and exceptional leadership. This one decision is

Author:  By Margery Weinstein We are in month nine of the pandemic in the United States, and many of us are beginning to feel it. Whether it’s missing loved ones you are not able to safely visit with in-person, or missing activities such as travel and live shows, many of us feel like we’re in

Most learning management system (LMS) solutions come with stock reports that allow you to see how people are using the system and interacting with the content. But unfortunately, they provide very little insight into the ROI of learning programs themselves. Article Author:  Katy Tynan, Principal Analyst, Forrester We all know that metrics are essential to

Protecting the L&D budget is mandatory. Experiential, agile learning is how companies will survive COVID-19. Article Author:  Doug Stephen, President, Enterprise Learning Division, CGS Though the disruptions caused by COVID-19 are far from over, we’re seeing companies adapt to this new way of doing business as leaders learn to navigate these unchartered waters. Now nearly

Think of your organization’s survey program as not only a valuable tool that helps managers troubleshoot organization challenges and engage with employees to implement improvements, but also as the engine for an HR Analytics program. Article Author:  Dr. Sarah Johnson, Vice President, Enterprise Surveys and Analytics, Perceptyx, Inc. Employee surveys—whether focused on engagement or happiness