Proactive News

Diversity, Equity, and Inclusion Language Shifts Leaders Can Start Making Today

In matters of crisis today, leaders are called upon to communicate difficult news to their employees. When your only choice is to stand up and say something—what do you say? Moreover, how do you say it? After the dust settles (or in between catastrophes), forward-thinking leaders take action. This action may lead to creating the …

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Changing Sales Training Methodology (Part 1)

These days, more and more customers want to see sales training results that reflect a real change in their salespeople’s behavior. Our team was tasked to create a new type of sales training that not only helps salespeople learn relevant theoretical knowledge, but changes their behavior almost immediately after the training. Over two years, we …

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Good Team Culture: Pitfalls and Effective Strategies

It doesn’t matter what aspect or area of life you’re looking at: Good teamwork works every time. Even talented athletes or a world-class musicians who possess a great gift have a large dedicated team behind them that allows them to do what they do best. There’s no area of life where great teamwork is not …

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Putting Momentum in Your Instruction (Part 2)

Momentum is a beautiful thing. On a drive across the country, it’s the reassurance of signs that prove we’re getting closer and closer to our destination. In a classroom, it’s the student’s sense that a lesson is moving along in a noticeable way. Interesting instruction relies heavily on momentum, the second of the four factors …

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How Much Management Is Management Enough?

“Train people well enough so they can leave; treat them well enough so they don’t want to. —RICHARD BRANSON In a two-year study on team performance recently covered by Laura Delizonna, Ph.D., in Harvard Business Review, Google revealed that the highest-performing teams have one thing in common: psychological safety, or the belief that you won’t …

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Training Top 100 Best Practice: CCA Global Partners’ “Cash Crunch” Program

CCA Global Partners supports entrepreneurs and independent family business owners by providing the scale, resources, and innovation that create sustainability, growth, and effective competition in today’s evolving marketplace. Across North America, more than 2,800 retail locations; 20,000 childcare centers; and 1 million small businesses benefit from CCA’s leadership through its 14 different businesses representing five …

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Do Your Employees Need Sensitivity Training?

It isn’t hard for me to get agitated and rattled by communications that many others wouldn’t bat an eye at. I have had the experience of receiving an e-mail asking me to “explain my rationale” for doing this or that, and, whatever the intention of the sender, it has made me explode inside. The tone, …

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How “Face” Can Help You Unlock the Power of Feedback

One of the most powerful acts of leadership is often one of the most overlooked: providing feedback. In my book, “Saving Face: How to Preserve Dignity and Build Trust,” I detail how “face”—our sense of personal dignity, pride, and self-esteem—can be lost, recovered, and honored. Feedback plays a part in all three. When leaders approach …

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5 Critical Factors for Managing Knowledge

Many of today’s executives agree with Doyle McCarthy, who sees society as a product of knowledge (1) with various forms of knowledge and symbols making up an organization’s culture. However, knowledge actually is a by-product of culture, and knowledge’s role in guiding and facilitating people’s actions is key to executive decision-making. Knowledge also creates values, …

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How Female Executives Can Mentor during a Pandemic—And Why They Should

I’d like to share with you why mentorship is so important, especially now—during a pandemic. What qualifies me to do this? First and foremost, you should know that I speak and I write on this topic because I’ve lived it. Second, I propose to you that I am imminently qualified because I am, and always …

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