BSB40520 Certificate IV in Leadership and Management


Today’s leaders and managers are under huge pressure to achieve more with less. The ability to inspire, communicate with, direct and support team members is the only way to achieve this challenging goal. Proactive's Leadership Program is designed to help individuals and organisations, regardless of their industry, address real-world business challenges and foster a performance-based culture that accelerates results.

This program offers participants the opportunity to identify leadership pathways within the workplace and develop relevant skills to become effective leaders.

Overall Strategy to Develop Effective Leadership

  1. Reinforce leadership responsibilities
  2. Outline areas for improvement with the aim to minimise repetitive issues
  3. Discuss the challenges and workshop solutions
  4. Implement an accountability strategy

Delivery and Assessment

This program is designed to be flexible, interactive, and engaging. Face to face classroom (and Zoom) training is complimented with relevant and current theory and practical hands on experience at the workplace or simulated environments.

The program combines face to face trainer led theory classes, practical sessions involving small groups, individual activities and ‘on the job’ delivery and assessment.

On-line activities will enhance learning opportunities and add depth to the theoretical concepts. Thought-provoking activities will help students develop their leadership skills and apply critical thinking to their leadership journey.


To achieve this qualification students are required to:

  • Attend 8 x 2 hour face to face / live stream training that includes observable learning activities including:
    • Roleplay
    • Presentation
    • Group and 1 on 1 sessions
    • General discussion and
    • Assessment
  • Complete online self-paced unsupervised learning that includes:
    • Reading
    • Research
    • Knowledge checks
    • Self-Assessment and
    • Projects

    Unit Overview


    Communicate effectively as a workplace leader

    1. BSBLDR412 Communicate effectively as a workplace leader
    2. BSBXCM401 Apply communication strategies in the workplace
    3. BSBCMM412 Lead difficult conversations


    Leading innovation & improvements

    4. BSBCRT411 Apply critical thinking to work practices
    5. BSBSTR401 Promote innovation in team environments
    6. BSBSTR502 Facilitate continuous improvement


    Leading teams to success

    7. BSBLDR411 Demonstrate leadership in the workplace
    8. BSBLDR413 Lead effective workplace relationships
    9. BSBXTW401 Lead and facilitate a team
    10. BSBLDR414 Lead team effectiveness

    Operational Streams


    Managing operational plans (Operational Leaders)

    11. BSBPEF402 Develop personal work priorities
    12. BSBOPS402 Coordinate business operational plans


    Managing operational plans (Sales Leaders)

    11. BSBOPS402 Coordinate business operational plans
    12. SIRXSLS003 Achieve sales results


    Managing operational plans (Customer Engagement Leaders)

    11. BSBOPS402 Coordinate business operational plans
    12. BSBOPS404 Implement customer service strategies


    This program may be provided under Skills First and/or Commonwealth funding to eligible students.

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