Training

Be Proactive, Not Reactive

Excerpt from Chapter 5, The Eighth System, from “The Art of Preventing Stupid: How to Build a Stronger Business Strategy Through Better Risk Management” by Matthew Neill Davis (An Inc. Original, April 2, 2019). Article Author:  Matthew Neill Davis Offense is critically important to success in business. Having goals and taking steps to reach them …

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Training Top 125 Best Practice: Penn Station East Coast Subs’ First-Line Supervisor Training

Training programs for new franchisees and general managers are validated through a 1,000-point test, and verification of skills, understanding, and leadership. Article Author:  Edited by Lorri Freifeld The First-Line Supervisor Development program is one of the cornerstones of Penn Station East Coast Subs’ training and operational success; essentially the same program is applied for both new …

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Workin’ It Around the Circuit

Verizon’s full-day circuit training for all front-line customer service representatives—including home-based agents—was a big hit with participants. Article Author:  Alaine Carrello, Manager, Culture and Communications, Verizon Based on my recent experience, circuit training is all the rage—and I don’t mean gym workouts.  Although, if you think about it, for those who are not crazy about working …

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November 2019’s Top Reads

In partnership with getAbstract, Training brings you November’s top three business books recommended to our readers. Article Author:  getAbstract More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you November’s top three business books recommended to our readers. “Talent Magnet. How to Attract and Keep the Best …

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Fostering Leadership

3 core competencies that make a person a good leader: interpersonal skills, time management, and organization. Article Author:  Kimberly Ross, President, BluSkye Consulting, and Ashley Prisant, Ph.D., President, Square Peg Solutions, LLC Fostering leadership in any organization is fundamental. Companies who foster a culture of leadership set the tone for a positive, empowering work environment. …

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Reinventing Performance Management

Organizations must aggressively focus on developing more managers who have the competencies and skills to drive employee performance through meaningful interactions in the flow of work. Article Author:  Claude Werder, Vice President, Research Operations and Principal HCM Analyst, Brandon Hall Group Some 90 percent of organizations say performance management is important or critical for driving …

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Tips to Create Effective E-Learning

The combination of e-learning and an ever-evolving communication system offers a sustainable way to train employees today and tomorrow. Article Author:  Manan Ghadawala, Founder, 21Twelve Interactive The invention of advanced technology has been affecting our lives since its emergence and modern communication has changed almost everything in the 21st century. Learning and teaching also have …

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Training Top 125 Best Practice: Reaching for Zero at Norton Healthcare

Norton Healthcare initiated and completed a nine-month blitz—called “Reaching for Zero”—to train all employees about the importance of preventing harm, and how to utilize principles of high reliability in doing so. Article Author:  Edited by Lorri Freifeld One of Norton Healthcare’s primary goals is to avoid all preventable harm to any patient, family member, or …

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