Training

Verizon’s full-day circuit training for all front-line customer service representatives—including home-based agents—was a big hit with participants. Article Author:  Alaine Carrello, Manager, Culture and Communications, Verizon Based on my recent experience, circuit training is all the rage—and I don’t mean gym workouts.  Although, if you think about it, for those who are not crazy about working […]

Most new salespeople spend a great deal of time learning what to say during a sales presentation. However, since so much of human communication is nonverbal, it is crucial to learn at least some basic nonverbal strategies, too. Article Author:  Jack Hirsh What is nonverbal communication? Well, if we look at how human beings communicate,

In partnership with getAbstract, Training brings you November’s top three business books recommended to our readers. Article Author:  getAbstract More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you November’s top three business books recommended to our readers. “Talent Magnet. How to Attract and Keep the Best

Author:  By Margery Weinstein Some people are not as sensitive to stress as others, so when their peers are biting their nails and pacing anxiously, they sit relaxed, leaning back in their chairs and calming thinking. Were these people trained more effectively by parents and past employers to manage heavy workloads and responsibilities, or is

3 core competencies that make a person a good leader: interpersonal skills, time management, and organization. Article Author:  Kimberly Ross, President, BluSkye Consulting, and Ashley Prisant, Ph.D., President, Square Peg Solutions, LLC Fostering leadership in any organization is fundamental. Companies who foster a culture of leadership set the tone for a positive, empowering work environment.

Organizations must aggressively focus on developing more managers who have the competencies and skills to drive employee performance through meaningful interactions in the flow of work. Article Author:  Claude Werder, Vice President, Research Operations and Principal HCM Analyst, Brandon Hall Group Some 90 percent of organizations say performance management is important or critical for driving

The combination of e-learning and an ever-evolving communication system offers a sustainable way to train employees today and tomorrow. Article Author:  Manan Ghadawala, Founder, 21Twelve Interactive The invention of advanced technology has been affecting our lives since its emergence and modern communication has changed almost everything in the 21st century. Learning and teaching also have

Norton Healthcare initiated and completed a nine-month blitz—called “Reaching for Zero”—to train all employees about the importance of preventing harm, and how to utilize principles of high reliability in doing so. Article Author:  Edited by Lorri Freifeld One of Norton Healthcare’s primary goals is to avoid all preventable harm to any patient, family member, or

Videos are great resources for trainers. But what if you don’t have professional cameras or equipment? Here’s how you can take a DIY approach to video creation—and why it might be the best option. Article Author:  Matt Pierce, Learning & Video Ambassador, TechSmith Corp. When you decided to pursue a career in HR and training,

How corporations can transform a culture of blame. Article Author:  Ofir Paldi, CEO and Founder, Shamaym Although no one ever likes to air their mistakes, it’s particularly painful in the workplace. Admitting to errors can be ego-bruising at best; managers and peers often see it as a sign of weakness—and, at worst, it could even