Training

Invest time defining what an “ideal customer experience” is at your company. Then use coaching and impactful feedback to get your team to embrace and apply this vision as part of their day-to-day mindset. Article Author:  Jen Severns, National Sales Director, Signature Worldwide In this hyper connected world, where expectations are at an all-time high […]

Author:  Margery Weinstein A workplace Learning professional sometimes has to step into areas beyond skills training. One such area is office conversation. In manager training, employees should learn when to put an end to a conversation, conversations to avoid starting, and how to gracefully manage conversations that could turn volatile.  An article a couple weeks

Your e-learning course might have the most pertinent of information and might be the holy grail of training content, but if it doesn’t sell itself, the potential goes to waste. You want your course to be studied, not skimmed; memorable, not forgotten. Article Author:  Danielle Wallace, CTDP, Chief Learning Strategist, Beyond the Sky Let’s talk

How you can score an “A” on receiving feedback. Article Author:  Michelle Tillis Lederman, CEO, Executive Essentials I have always disliked the phrase, “constructive criticism.” It never sat right with me. I always thought it just seemed like a way to make yourself feel better about picking on me or someone else. I prefer to think about

A coordinated and collaborative approach from all stakeholders—including educators, students, educational institutions, industry, and NGOs (non-government organizations)—is imperative to enhance employability skills in Indian students. Article Author:  Professor M.S. Rao, Ph.D., Founder, MSR Leadership Consultants “Innovation has nothing to do with how many R&D dollars you have. When Apple came up with the Mac, IBM

Thrive training was designed to improve provider efficiency with the recently implemented new electronic healthcare record (EHR), Epic. Article Author:  Edited by Lorri Freifeld WellSpan Health’s Thrive course for physicians and advanced practice clinicians organization-wide supports the integrated health system’s strategy to leverage technology to transform patient care. The project scope was to design a

Training magazine’s Innovations in Training (IIT) event held in New Orleans in September demonstrated that when it comes to innovation in training, it’s not just about the technology that can help us. It’s about learning what makes you creative, being intentional about how you can apply that creativity to adapt seemingly irrelevant innovations, and knowing

The more you can tune in to the individual wants, needs, strengths, and weaknesses of each individual, the better you are able to guide and support them as a manager. Article Author:  Bruce Tulgan, Founder and CEO, RainmakerThinking, Inc. In many ways, customization is the holy grail of effective management today. The more you can

Author:  Margery Weinstein I remember reading about The Huffington Post’s napping pods, and thinking it sounded like the height of “workplace wellness.” I remember thinking the same thing when I read about Virgin’s unlimited paid time-off policy. As long as Virgin employees can meet their work obligations, and have approval from their manager, they can take as much