Training

One of the most important things you need to do in order to stay laser focused on your 2020 goals is to communicate the results you want to achieve to your entire team. Article Author:  Theresa LaViola, Director, Training Account Management, Signature Worldwide Time doesn’t stand still—in the blink of an eye, we’re already in […]

Excerpt from “Why Customers Leave (and How to Win Them Back)” by David Avrin (Red Wheel/Weiser, LLC.). Article Author:  David Avrin The primary reason most people in business don’t know how to deliver a great customer experience is they’ve rarely experienced it for themselves. We generally engage in reasonable transactions and we sporadically deliv­er good

Author:  By Margery Weinstein As a Learning professional, you have an idea of how to help employees collaborate and the technology that could help you do so, but you also have to convince your company that the investment is needed.  I came across this article last week in Tech Decisions, which sheds light on the best approach to take

Employee productivity can only be achieved if employees are happy with their job and feel empowered to work harder. Article Author:  Hugh Fennell All businesses depend on the productivity of their workforce to succeed. However, motivating your employees to be more productive is not a simple task to accomplish. You can try asking nicely or

What are you working on right now? Is your training or content making a difference—a real difference? Article Author:  Dawn J. Mahoney, CPLP, Owner, Learning in the White Space LLC Have you ever heard someone ask, “What’s your 20?” The term refers to your location. It comes from “10–20” and is part of the Ten

What it takes to encourage and grow emerging training leaders in your company. Article Author:  Roy Saunderson, MA, CRP, Chief Learning Officer, Rideau Recognition Solutions Each year, Training magazine honors emerging training leaders nominated by their fellow workers or industry peers. This past year, judges from the Editorial Advisory Board selected 25 winners from nearly

Axiology teaches us the difference between composition—adding something to make a thing more valuable—and transposition—taking something away and thereby making the thing less valuable. Article Author:  Bob Pike, CPLP FELLOW, CSP, CPAE For the last 20 years, I’ve been studying a science called axiology—the measurement of value. There are several important concepts contained within this

The primary way L&D can make an impact in this age of automation and AI is by leading what either is now (or soon will be) a massive need for upskilling and reskilling. Article Author:  Tom Stone, Senior Research Analyst, i4cp At various times, different roles in an organization have the opportunity to step up

Removing the resistive forces to change by reducing learning anxiety is the key to unlocking the discretionary effort of your people to maintain the viability and vibrancy of your business. Article Author:  Tony O’Driscoll, Professor, Duke University’s Fuqua School of Business What would happen to your organization if all of its people suddenly vanished? What