Month: January 2021

3 Tips to Remain Learner-Centric in Your E-Learning Training

As you’ve likely noticed, e-learning is growing in popularity across a wide variety of sectors. This includes, but isn’t limited to, K-12 education, association member engagement, and as we’re going to discuss, employee professional development and training. As the market for e-learning grows, it’s challenging to know how to make your e-learning effective. However, we …

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Make Room for Excellent Participation (Part 3)

How sweet it is when an instructor wonders, “Am I letting my students participate in significant ways?” Participation is the third of the four factors of interesting learning environments. Those factors are: Meaningfulness (covered in the first article in this four-part series: (https://trainingmag.com/meaningfulness-the-first-priority-of-interesting-learning-environments-part-1/) Momentum (covered in the second article in this four-part series: https://trainingmag.com/putting-momentum-in-your-instruction-part-2/) Participation …

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Training Top 100 Best Practice: DISH Network’s New Hire Evolution

DISH Network’s New Hire Evolution project trains newly hired front-line agents in its Customer Experience Organization (CXO). More than 2,000 agents go through the CXO New Hire Evolution program each year. The program aimed to reduce in-class lecture time, increase hands-on experiential learning, and reduce the cost to onboard new hires. Other goals included improving …

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Can You Hear Me Now?

I experienced a trial last week known as buying a new phone. Buying a new phone sounds simple enough—except that it wasn’t. The process began by making an appointment with my mobile provider. I tried to give as much information as I could, including the specific reason for my visit to the store and the …

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Diversity, Equity, and Inclusion Language Shifts Leaders Can Start Making Today

In matters of crisis today, leaders are called upon to communicate difficult news to their employees. When your only choice is to stand up and say something—what do you say? Moreover, how do you say it? After the dust settles (or in between catastrophes), forward-thinking leaders take action. This action may lead to creating the …

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