October 2020

When creating a benefits portfolio, there are two key concepts to keep in mind: personalization and engagement. Article Author:  Anne Fulton, Founder and CEO, Fuel50 In today’s uncertain economic climate, it’s vital for companies to retain and engage their most talented workers in order to anticipate market shifts and spot new opportunities. In such circumstances,

Academies utilize dedicated classrooms and supercenter sales floors to train associates in advanced retail skills, leadership, change management initiatives, and more. Article Author:  Edited by Lorri Freifeld Since 2016, Walmart Inc. has opened 200 physical Academies, which train field associates who are new-to-role, currently in-role, or recently promoted. The retailer presently is focused on providing

The first step in training is to get customer service representatives to recognize the opportunities to assist customers with their everyday challenges and requests. Article Author:  Joe Lipham, Training Account Manager, Signature Worldwide “It was the Best of Times and the Worst of Times” —Charles Dickens My wife and I were excited about our very

Some of the most common forms of false influence you will encounter in the workplace and how to handle them. Article Author:  Bruce Tulgan, CEO, RainmakerThinking False influence comes in many forms. Don’t fall for it. The Outright Bribe Make it clear that you would never do business that way. You might do the other

Building faster, stronger, and sustainable customer relationships has never been more important to reduce churn and ensure customer acquisition costs are offset by long-term retention or lifetime value. Article Author:  Todd Boes, Chief Product Officer, Thought Industries The subscription economy—where companies shift from selling products to selling services—has skyrocketed over the last eight years and

Author:  By Margery Weinstein Parents now are working at home in significant numbers, juggling Zoom calls with overseeing their children’s distance learning. Most offices remain closed, but for those that have opened, many employees struggle to return, having children who are now at home some, or all, of the time. A recent study from the

Look at packaging on products and ads on buses, benches, and billboards, and in magazines and on TV as you seek inspiration for fonts, color schemes, text, quiz layouts, etc., for your e-learning. Article Author:  Danielle Wallace, CTDP, Chief Learning Strategist, Beyond the Sky Instructional designers are always searching for new ways to drive performance

With the best will in the world, hiring managers often mis-sell what the role and responsibilities will be. Article Author:  Kaylee Parkinson, People and Culture Manager, SparkBeyond EMEA Many think hiring the right tech employee is the most rigorous stage of the process, but in reality, hiring is just the first hurdle. Employers also will

Offer employees a good salary and reward them for their efforts. Keep them safe, create a flexible schedule, and ask for their feedback frequently. Article Author:  Justin Osborne, Content Marketer, bestessays.com Supportive workplaces bring productivity and well-being to everyone in the company. Studies show that a positive work environment helps with the efficiency, engagement, and