Month: October 2020

Driving Engagement Through Digital Credentials

At ForgeRock University, digital credentials are a beacon of achievement at every key milestone, marking the path that starts with the essential product and industry knowledge, and continues through the core and advanced ForgeRock skills before resulting in certification. Article Author:  Kevin Streater, Vice President, ForgeRock University In the world of digital transformation, business leaders …

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The New Skills Lifecycle: Rewriting Learning for the Post-COVID Era

It all begins with a simple shift, in seeing learning as a cycle—moving from the traditional assembly line of building and delivering learning to providing a holistic approach to upskilling that truly builds and measures. Article Author:  Sarah Danzl, Head, Communications and Client Advocacy, Degreed Until recently, how businesses react to change (particularly technological change) …

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Measuring Learning’s Impact

Brandon Hall Group’s 2020 Learning Measurement Study found that fewer than 16 percent of organizations are very effectively able to identify and track a series of metrics, including participation, satisfaction, knowledge transfer, behavior change, and business impact, for any of their learning—formal, informal, or experiential. Article Author:  David Wentworth, Principal Analyst, Learning and Development Organizations …

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The Promise of E-Learning for L&D in a Post-COVID-19 World

While the pressure of COVID-19 has catapulted e-learning to the forefront, it shouldn’t be seen as a catch-all. Instead, use it as part of a blended strategy. Article Author:  Simon Greany, Founder and Chief Product Officer, Elucidat Late baseball philosopher Yogi Berra once remarked, “It’s tough to make predictions, especially about the future.” With COVID-19 …

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Understanding Power Dynamics in a Time of Global Convergence

Essential tips to share with Western-based teams to help them meet Asian expectations and standards when working in a global environment. Article Author:  Steve McGinnes Asia and the West have converged. This generates huge opportunities and complications—complications that the HR and training community likely will have to manage. Most CEOs of large companies realize that …

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Training Top 125 Best Practice: Best Western Hotels & Resorts’ Avatar: A Guest’s Journey

Staffers participate in one to two live mixed reality simulations, in which they interact with avatar-based characters that present challenging issues that mimic real-life customer problems. Article Author:  Edited by Lorri Freifeld After field testing virtual role-play scenarios for several years, Best Western Hotels & Resorts (BWHR) decided to integrate virtual simulations into its “I …

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Pay Transparency vs. Salary Secrecy

Salary transparency is likely to increase as the modern era of the “personal-made-public” and the demand for equity across all demographics continue. Article Author:  Laura Freebairn-Smith, Ph.D., Partner, Organizational Performance Group (OPG) Much of the writing and dialogue about pay transparency circles around, and sometimes directly addresses, the question of who benefits from salary secrecy …

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