January 2020

This weekly video series launched to every DISH Network customer service agent provides authentic examples of their peers listening to, caring for, and connecting with customers.      Article Author:  Edited by Lorri Freifeld DISH Network redefined its relationship with customers through its “Tuned in to You” initiative in February 2017 in an effort to reach the […]

Employees across America are losing focus and making costly mistakes due to anxiety over “financial precarity,” but employer assistance programs could make a big difference. Article Author:  Carrie Leana, Ph.D., George H. Love Professor of Organizations and Management, University of Pittsburgh, Joseph M. Katz Graduate School of Business It’s no secret that a focused employee

If team members are not willing to take steps that ultimately would be in their own best interest, there is nothing else managers or coaches can do in service of their success. Article Author:  Rob Whitfield, CEO, Ferrazzi Greenlight Over the years, there has been an increasing realization—in part kick-started by the Millennial population—that the

Author:  By Margery Weinstein Headphones on, David Bowie poster in front of me, I’m as oblivious to my surroundings as possible. I went back to the store where I bought the poster, looking for peripheral-vision solutions—posters I could put on either side of me—but couldn’t find solution that would work without something to lean those

Training is still heavy on classroom lectures and written tests. Is it any wonder that new hires and old hands alike come out of sessions glassy-eyed and bored beyond measure? Article Author:  Anthony Onesto, Chief People Officer, Suzy To many employees, their workplace training has as much appeal as watching beige paint dry on an

Modern learners want to be tested on current content that’s customized to their job role. They want testing that truly validates their skills and allows them to pick up new ones as technology evolves. They want credentials that mean something real. Article Author:  Chris Jacobs, Director, Worldwide Certifications, Cisco We no longer live in a

Today, every entrepreneur, executive, and hiring manager knows that one of the biggest challenges is to build a high-performing team of experts who can deliver results consistently, without costly errors or setbacks. Article Author:  Deepali Mehta, Manager, Content Marketing, Tatvasoft.com On the surface, the term, “people management,” may seem like marketing tech-hype, but under the

Under the direction of C&A Industries’ CEO and executive director of Training & Development (T&D), the team condensed the initial 12-week course down to 10 weeks of variable training tailored to the individual employee experience on the job. Article Author:  Edited by Lorri Freifeld Staffing and recruitment firm C&A Industries has experienced tremendous organic growth over

Under the direction of C&A Industries’ CEO and executive director of Training & Development (T&D), the team condensed the initial 12-week course down to 10 weeks of variable training tailored to the individual employee experience on the job. Article Author:  Edited by Lorri Freifeld Staffing and recruitment firm C&A Industries has experienced tremendous organic growth over

Excerpt from “The Millennial Whisperer: The Practical, Profit-Focused Playbook for Working With and Motivating the World’s Largest Generation” by Chris Tuff (Morgan James Publishing). Article Author:  Chris Tuff Are Millennials really the lost generation when it comes to business and productivity? Are they really entitled, needy, and lazy? Or do we have them all wrong?  Millennials made a poor first impression.