Month: January 2020

Training Top 125 Best Practice: DISH Network’s “Tuned Into You Tuesday” Videos

This weekly video series launched to every DISH Network customer service agent provides authentic examples of their peers listening to, caring for, and connecting with customers.      Article Author:  Edited by Lorri Freifeld DISH Network redefined its relationship with customers through its “Tuned in to You” initiative in February 2017 in an effort to reach the …

Training Top 125 Best Practice: DISH Network’s “Tuned Into You Tuesday” Videos Read More »

How Addressing Financial Worry Can Improve Workplace Productivity

Employees across America are losing focus and making costly mistakes due to anxiety over “financial precarity,” but employer assistance programs could make a big difference. Article Author:  Carrie Leana, Ph.D., George H. Love Professor of Organizations and Management, University of Pittsburgh, Joseph M. Katz Graduate School of Business It’s no secret that a focused employee …

How Addressing Financial Worry Can Improve Workplace Productivity Read More »

How Managers’ Good Intentions Can Hinder Employees’ Success

If team members are not willing to take steps that ultimately would be in their own best interest, there is nothing else managers or coaches can do in service of their success. Article Author:  Rob Whitfield, CEO, Ferrazzi Greenlight Over the years, there has been an increasing realization—in part kick-started by the Millennial population—that the …

How Managers’ Good Intentions Can Hinder Employees’ Success Read More »

Managing Breakdowns in Teams: How You Can Get Everyone on the Same Page

Today, every entrepreneur, executive, and hiring manager knows that one of the biggest challenges is to build a high-performing team of experts who can deliver results consistently, without costly errors or setbacks. Article Author:  Deepali Mehta, Manager, Content Marketing, Tatvasoft.com On the surface, the term, “people management,” may seem like marketing tech-hype, but under the …

Managing Breakdowns in Teams: How You Can Get Everyone on the Same Page Read More »

Training Top 125 Best Practice: C&A Industries Inc.’s Medical New Hire Program

Under the direction of C&A Industries’ CEO and executive director of Training & Development (T&D), the team condensed the initial 12-week course down to 10 weeks of variable training tailored to the individual employee experience on the job. Article Author:  Edited by Lorri Freifeld Staffing and recruitment firm C&A Industries has experienced tremendous organic growth over …

Training Top 125 Best Practice: C&A Industries Inc.’s Medical New Hire Program Read More »

Training Top 125 Best Practice: C&A Industries Inc.’s Medical New Hire Program

Under the direction of C&A Industries’ CEO and executive director of Training & Development (T&D), the team condensed the initial 12-week course down to 10 weeks of variable training tailored to the individual employee experience on the job. Article Author:  Edited by Lorri Freifeld Staffing and recruitment firm C&A Industries has experienced tremendous organic growth over …

Training Top 125 Best Practice: C&A Industries Inc.’s Medical New Hire Program Read More »

Strategies to Set Millennial Workers Up for Success

Excerpt from “The Millennial Whisperer: The Practical, Profit-Focused Playbook for Working With and Motivating the World’s Largest Generation” by Chris Tuff (Morgan James Publishing). Article Author:  Chris Tuff Are Millennials really the lost generation when it comes to business and productivity? Are they really entitled, needy, and lazy? Or do we have them all wrong?  Millennials made a poor first impression. …

Strategies to Set Millennial Workers Up for Success Read More »