The hospitality and tourism are rapidly growing industries all over the world. Hotels, dining, entertainment, leisure and many other sectors fall under this category. While economic crises often result in unemployment for many other industries, the hospitality business continues to thrive even in difficult circumstances. This is probably one of the most notable reasons to why proactive see great potential in offering hospitality training in Victoria and Australia where tourism takes up a large portion of the economy.
This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.
Key Hospitality occupations include:
- Espresso coffee machine operator
- Food and beverage attendant
- Front desk receptionist
- Front office assistant
- Function attendant
- Function host
- Gaming attendant
- Guest service agent
- Restaurant host
- Senior bar attendant
There are no pre-requisites to this qualification, provided the student can demonstrate the academic capacity to undertake training.
STANDARD UNIT OUTLINE
- BSBWOR203 - Work effectively with others
- SITHIND002 - Source and use information on the hospitality industry
- SITHIND004 - Work effectively in hospitality service
- SITXCCS006 - Provide service to customers
- SITXCOM002 - Show social and cultural sensitivity
- SITXHRM001 - Coach others in job skills
- SITXWHS001 - Participate in safe work practices
Group A ELECTIVE UNITS
- SITXFSA001 - Use hygienic practices for food safety
Group B ELECTIVE UNITS
- SITHFAB005 - Prepare and serve espresso coffee
- SITHFAB004 - Prepare and serve non-alcoholic beverages
- SITHFAB002 - Provide responsible service of alcohol
- SITHFAB007 - Serve food and beverage
- SITHFAB016 - Provide advice on food
- SITHFAB014 - Provide table service of food and beverage
Group C ELECTIVE UNITS
- HLTAID003 - Provide first aid
Please note: Unit versions are representative of current training package requirements and may be updated as required.
The following sets out how the units of competency making up this qualification are clustered for delivery and assessment. The 15 units of competency in the qualification have been organised into clusters under 6 module areas.
- Introduction to the Hospitality Industry
- Safety and Hygiene Procedures
- Working in Teams
- Preparing Coffee and Non-Alcoholic Drinks
- Bar Service
- Table Service
Includes Workplace Placement of a minimum on 12 shifts required for assessment
DELIVERY AND ASSESSMENT
Proactive programs are designed to be flexible, interactive and engaging. Face to face classroom training is complimented with relevant and current theory and practical hands on experience at the workplace or simulated environments.
The program combines face-to-face trainer led theory classes, practical sessions involving small groups, individual activities and ‘on the job’ delivery and assessment.
This program may be provided under Skills First and/or Commonwealth funding to eligible students.
To achieve this qualification students are required to:
- Attend 20 days of face to face supervised training over 10 -12 months that includes observable learning activities including:
- Group and 1 on 1 sessions
- Trainer led Staff Catchups
- Trainer Observation of workplace practice
- General discussion and
- Complete10-12 months of self-paced unsupervised learning that includes:
- Group Project Work
- Knowledge checks and