Training

Training APEX Awards Best Practice: One Nevada Credit Union’s M.O.P. (Member Outreach Program)

To foster a continued proactive, positive relationship with a member base that now banks online more than in-person, ONCUniversity developed a structured training program that would allow front-line staff to contact members by phone without sounding or feeling like a telemarketer. The post Training APEX Awards Best Practice: One Nevada Credit Union’s M.O.P. (Member Outreach

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