Month: December 2019

Breaking Up Is Hard to Do!

Service is not just about what we do with our customers, it is how we act with everyone—including vendors, team members, and partners. There is a way we can always act with integrity, empathy, and a level of refinement, including when canceling a service or contract. Article Author:  Kevin James Saunders, Trainer, Oculus Training Ding. …

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How to Accelerate the Development of Emerging Leaders

Clear and measurable goals, a system of support, and a means of challenging high-potential employees to stretch and achieve real results are the foundations for successful development programs. Article Author:  David Sowinski, Ph.D., Partner, Vantage Leadership Consulting High-potential employees (HiPos) are the most capable, committed, and valuable workers in any organization because they possess a …

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Training Top 125 Best Practice: TIAA’s Journey to Inclusion (JTI)

TIAA’s Journey to Inclusion program has been offered via facilitated classes, Webinars, and online self-paced learning, and focuses on four behaviors demonstrated by research and TIAA’s internal analysis to drive inclusion. Article Author:  Edited by Lorri Freifeld A provider of financial services in the academic, research, medical, cultural, and government fields, TIAA is committed to …

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Connect More: Helpful Tips for Non-Networkers

Excerpt adapted from “Networking for People Who Hate Networking” by Devora Zack (Berrett-Koehler). Article Author:  Devora Zack Networking events are those special times in life when people gather together, generally in large numbers, to chit-chat; exchange contact info; and eat unhealthy, unidentifiable fried food in unnatural quantities.  How is a networking hater to survive, let …

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December 2019’s Top Reads

In partnership with getAbstract, Training brings you December’s top three business books recommended to our readers. Article Author:  getAbstract More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you December’s top three business books recommended to our readers. “Servant Leadership in Action. How You Can Achieve Great …

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