December 2019

Service is not just about what we do with our customers, it is how we act with everyone—including vendors, team members, and partners. There is a way we can always act with integrity, empathy, and a level of refinement, including when canceling a service or contract. Article Author:  Kevin James Saunders, Trainer, Oculus Training Ding. […]

When new recruits feel comfortable and at home in their new work environment, they will be more likely to stay on board and commit for the long term. Article Author:  Phil Bagdasarian, Co-Founder, Packwire Many organizations invest a significant amount of time, energy, and resources into the recruitment process, developing and perfecting the right tools

Author:  By Margery Weinstein The man who works above me at the health-trade publication I edit is charming—actually, I don’t find him charming, but most other people do. He knows obscure facts, is a wine and food connoisseur, and can recount many quaint stories of traveling dusty roads in small town America, where someone gifted

The answer is a resounding, “Yes!” Article Author:  Jack Hirsh Ever since the Presidential Debate between John F. Kennedy and Richard Nixon, people have been fascinated by body language. That was the first, live televised presidential debate, and for the first time we had people who listened on the radio and people who watched on

Clear and measurable goals, a system of support, and a means of challenging high-potential employees to stretch and achieve real results are the foundations for successful development programs. Article Author:  David Sowinski, Ph.D., Partner, Vantage Leadership Consulting High-potential employees (HiPos) are the most capable, committed, and valuable workers in any organization because they possess a

TIAA’s Journey to Inclusion program has been offered via facilitated classes, Webinars, and online self-paced learning, and focuses on four behaviors demonstrated by research and TIAA’s internal analysis to drive inclusion. Article Author:  Edited by Lorri Freifeld A provider of financial services in the academic, research, medical, cultural, and government fields, TIAA is committed to

Excerpt adapted from “Networking for People Who Hate Networking” by Devora Zack (Berrett-Koehler). Article Author:  Devora Zack Networking events are those special times in life when people gather together, generally in large numbers, to chit-chat; exchange contact info; and eat unhealthy, unidentifiable fried food in unnatural quantities.  How is a networking hater to survive, let

In partnership with getAbstract, Training brings you December’s top three business books recommended to our readers. Article Author:  getAbstract More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you December’s top three business books recommended to our readers. “Servant Leadership in Action. How You Can Achieve Great