June 2021

Implementing digital care solutions that offer automation driven by artificial intelligence (AI) and machine learning (ML) can help reduce training time for new agents, resulting in cost savings while reducing agent attrition and turnover. The post 3 Ways Digital Customer Service Makes Agents (and Budgets) Happy appeared first on Training.

The forecast seems to lean heavily toward a social media-oriented learning environment even after the current COVID-19 crisis hopefully subsides. The post How to Incorporate Social Media in Training appeared first on Training.

The AirTag sends out a scrambled signal that can be picked up by any iOS or MacOS device, allowing you to track items you’ve tagged. The post Lost and Found appeared first on Training.

“No” at work is a way to prevent you and your colleagues from wasting time and attention and, very likely, money and other resources on something that cannot be done, is not allowed, or should not be done. The post Sticky Notes: When to Say, “No” appeared first on Training.

As an training attendee, you might realize you learned more than you thought. And as a training facilitator or organizer, you may identify something to do differently (or better!) next time. The post Productivity Coach’s Corner: Plan to Ask Reflection Questions appeared first on Training.

The latest products and services launching in the training industry. The post New Products and Services (June 2021) appeared first on Training.

The latest training industry mergers, acquisitions, partnerships, and more. The post Partnerships and Alliances (June 2021) appeared first on Training.

Find out about the latest advances in training technology. The post Tech Talk (June 2021) appeared first on Training.

Identify your schedule gaps every day and use them to plan and execute the items on that “do” list. The post Smaller Chunks of Work – Bigger Chunks of Time appeared first on Training.

A new service, Lioness, is helping employees tell the world about bad-boss experiences. Here are some tips to help identify those toxic managers. The post Will Your Company’s Bad Bosses Soon Be Outed? appeared first on Training.